Shipping policy

At ArdourCrafts, we ensure fast, reliable, and secure shipping for all our handmade real leather products. Below are the details of our shipping process, estimated delivery times, and what to do if you experience any shipping issues.

Shipping Costs:
✔ We offer FREE shipping on all orders within the USA.
✔ For international shipping, additional charges may apply based on location.

Shipping & Delivery Estimates:
Orders are processed and shipped within 1-3 business days after purchase.
Custom or bulk orders may require additional processing time, which will be communicated at the time of purchase.
Delivery timeframes depend on your location and the shipping method selected at checkout.
Shipping Method    Estimated Delivery Time

Standard Shipping (USA)    2-5 Business Days
Expedited Shipping (USA)    1-2 Business Days
International Shipping    7-20 Business Days

Note:

Shipping may take longer during peak seasons, holidays, or due to unforeseen circumstances (e.g., weather conditions, customs delays).
We are not responsible for delays caused by the shipping carrier.
Order Tracking
✔ Once your order has been shipped, you will receive a tracking number via email to track your shipment in real-time.
✔ If you do not receive tracking information within 3 business days, please contact us at ardourcraft@gmail.com.

Shipping Address & Changes
Please double-check your shipping address before placing an order.
If you need to change your address after ordering, contact us immediately at ardourcraft@gmail.com. Address changes are not possible once the order has been shipped.
We are not responsible for lost packages due to incorrect shipping addresses.
Damaged or Missing Items
If your order arrives damaged or items are missing, please follow these steps:
1️⃣ Take clear photos of the package and damaged items.
2️⃣ Email us at ardourcraft@gmail.com with the photos and your order number.
3️⃣ We will review your claim and arrange for a replacement or refund as per our Return & Exchange Policy.

📌 Important: Do not throw away packaging materials until your claim is resolved.

For any shipping-related inquiries, feel free to reach out to us at ardourcraft@gmail.com or call us at +1 631-873-6901.

Happy shopping! 😊